We accept refunds if you change your mind or want to exchange for a different size/style. Refunds are available on items that have been bought in standard sizes, without any customisations. Please email firstname.lastname@example.org to notify us of the refund, and your item must be sent back within 14 days. Please make sure you put a note in your parcel stating your name, order number and reason for return. Buyer pays postage and is responsible for the item until it is returned.
(We understand postage times vary from country to country, so just make sure your item is sent within 14 days, the arrival does not need to be within this time if you are returning from abroad.)
You can send your orders to the below address, but please note that this address is for postal returns only, this is our studio address and we do not have a store or showroom.
Free UK shipping is sent second class recorded, or you can choose to pay for 1st class recorded which will get your items to you a little quicker and has more coverage if they get lost (£40). Special Delivery is Next Day (processing time of 1-3 days) and fully Insured. International orders are sent regular airmail or tracked shipping depending on what the customer selects at the checkout. It is recommended that you choose tracked shipping, as standard airmail is not insured if it is lost or damaged.
L.O.M does not cover the cost of any additional postage, or refund any shipping charges if products are not right, or if you have purchased the wrong size. This also includes any customs or tax charges. If you are returning an item from outside the EU you need to state that it is a return or it may be charged customs on arrival, which L.O.M will not be responsible for.
We understand that sometimes you need your pieces in a hurry! Express shipping is available at the checkout, and we usually use UPS or FeEx, however, some more remote regions in certain countries (eg Australia) may be charged more by these companies - but you will be notified after your order if this is the case, and we will ask you if you would like to upgrade your shipping or have it sent to a different address.
If you have any questions, please email email@example.com and we will be happy to help.