Shipping and Returns
Shipping
** Please note - as stated on the discontinuing page, if you have ordered something from this section it is eligible for exchange only. If you have ordered something from the sale section, there are no refunds or exchanges.
Usual returns/exchange policy is still valid for non-discontinued items**
Shipping is calculated at the checkout and you can choose which shipping option you would prefer.
Free UK shipping is sent second class recorded, or you can choose to pay for 1st class recorded which will get your items to you quicker. Special Delivery is Next Day (making/processing time of 1-3 days) and fully Insured. International orders are sent regular airmail or tracked shipping depending on what the customer selects at the checkout. It is recommended that you choose tracked shipping, as standard airmail is not insured if it is lost or damaged.
UK
|
1st class signed for |
4.50 |
|
2nd class signed for |
£3.60 |
|
UK free shipping (2nd class) |
Orders over £150 |
|
UK large letter stamp (Orders £0-£44) |
£2.50 |
|
Next day Delivery |
£8 |
EU
|
Europe express (strongly recommended for orders over £300) |
£25 |
|
Europe tracked (£120 and up) |
£10.50 |
|
Europe tracked (up to £120) |
£8.48 |
|
International free shipping |
Orders over £250 |
USA
|
USA express (strongly recommended for orders over £300) |
£35 |
|
USA track and signed (£95 and up) |
£20 |
|
Europe track and signed (up to £95) |
£12.50 |
|
International free shipping |
Orders over £250 |
Rest of World
|
International express (strongly recommended for orders over £300) |
£45 |
|
USA track and signed (£95 and up) |
£20 |
|
International free shipping |
Orders over £250 |
(Please note with all next day or express delivery, normal making times apply)
We understand that sometimes you need your pieces in a hurry! Express shipping is available at the checkout, and we usually use UPS or FeEx, however, some more remote regions in certain countries (eg Australia) may be charged more by these companies - but you will be notified after your order if this is the case, and we will ask you if you would like to upgrade your shipping or have it sent to a different address.
Pick-Up
If you live in the area or are visiting Brighton we also offer local pick up from our Studio - you can select this option at the checkout. We will notify you once the piece has been made and is ready for collection. The address to collect from is Home Werks, 73 Holland Road, Brighton, BN3 1JN. Our collection times are between 11-5 Tuesday - Thursday. During off season (September - November and January - April) we might be in the studio less, so please message before coming to avoid a wasted journey.
Orders outside of the UKIf you are ordering from outside of the UK you may be charged customs and import fees when your parcel arrives - this is a fee applied by your country on the value of your order.
Please check with your country’s customs and border control for more info on this. L.O.M cannot be held responsible for any charges incurred when importing items into your country.
Returns
We accept refunds if you change your mind or want to exchange for a different size/style. Refunds are available on items that have been bought without any customisations. Please email info@lomfashion.co.uk to notify us of the refund, and your item must be sent back within 14 days. Please make sure you put a note in your parcel stating your name, order number and reason for return. Buyer pays postage and is responsible for the item until it is returned.
(We understand postage times vary from country to country, so just make sure your item is sent within 14 days, the arrival does not need to be within this time if you are returning from abroad.)
RETURN ITEMS UNWORN. We are not a high street store, we make almost everything to order, for you. If you return a piece to us that shows any signs or scents of being worn, for example has deodorant marks or perfume on, we cannot sell this to another customer and we will not be able to refund your item. All pieces are thoroughly checked before being sent out to you. Please be careful when trying things on.
We cannot accept returns on earrings due to hygiene reasons.
You can send your orders to the below address, but please note that this address is for postal returns only, and we are not open to the public.
Please email info@lomfashion.co.uk and include the following information:
order number, reason for return, name and whether you want to exchange or get a refund.
Please return to:
L.O.M, 73 Holland Road, Home Werks, Brighton & Hove, BN3 1JN
L.O.M does not cover the cost of any additional postage, or refund any shipping charges if products are not right, or if you have purchased the wrong size. This also includes any customs or tax charges.
IMPORTANT INFORMATION FOR RETURNS FROM ABROAD - If you are returning an item from outside the EU you need to state that it is a return or it may be charged customs on arrival, which L.O.M will not be able to pay. The item will be returned to you by the shipping company and you may have to pay to send it again.
If you have any questions, please email info@lomfashion.co.uk and we will be happy to help.
